FAQ & Site Info
Terms of ServiceRefund Policy
If you can't receive the item in 30 days, please contact us for the refund.
If the item is broken, defective or can't work, please contact us for the refund.(Please email us the photos of the item and label on the package)
If you do not satisfy with the item, please contact us, we will refund to you or send you the return address.
If you buy the wrong item by your fault, you need to pay the return shipping fee.
All the items are free shipping.
We ship the items from CHINA warehouse(SHENZHEN or YIWU) or US warehouse.
We ship the item by China Air Mail Post, HongKong Air Mail Post, Malaysia Air Mail Post, USPS, Fedex.
Ship to US,UK,AU usually takes 15-20 day, sometimes it may take longer, for it's an international transport.
Ship to other countries usually takes 20-30 day.
Most of the shipping with tracking number, some of them without tracking number.
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.
Please note that there may be certain orders that we are unable to accept and must cancel. JOMA store reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
While JOMA store strives to provide accurate product and pricing information, pricing or typographical errors may occur. JOMA store cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, JOMA store shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, JOMA store may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Pricing in Different Currencies
Pricing of products sold by JOMA store is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the Site, other than on the individual product page, may not be the most current. Areas of the Site where non-U.S. denominations of currency might be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to JOMA store, excluding shipping.
The email address and phone number just for service contact and shipping, it will not be exposed to any third party.
Any questions, please email us at email@example.com